Returns and Exchanges Policy
Returns & Exchanges Policy – Pure Ion
At Pure Ion, we are committed to providing the best possible experience for our customers. If you are not completely satisfied with your purchase, you may request a return or exchange under the terms outlined below.
Returns
Return Period
You have up to 7 calendar days from the date of delivery to request a return or exchange, in accordance with applicable regulations.
Return Conditions
We accept returns in the following cases:
• Product with manufacturing defects
• Product damaged during shipping
• Product different from the one ordered
• Change of mind within the 7-day legal period
The product must be returned with all original accessories, preferably in its original packaging.
Return Process
To initiate a return, please contact us through our website www.pure-ion.com or via our support channels, providing:
• Order number
• Reason for return
• Photos (if the product is defective or damaged)
After review, we will provide the necessary instructions to complete the process.
Refunds
Refund Processing Time
Once the returned product is received and inspected, the refund will be processed within up to 5 business days.
Refund Method
Refunds will be issued using the same payment method used for the original purchase.
Exchanges
Exchange Process
If you would like to request an exchange, please indicate this when submitting your return request.
Once the returned product is received, we will proceed with shipping the replacement item.
If there is a price difference, the amount will be adjusted accordingly.
Shipping Costs
If the return is due to a defect or an error on our part, Pure Ion will cover the shipping costs.
In cases of return due to change of mind, shipping costs may be the responsibility of the customer, in accordance with applicable regulations.
Contact
For any questions regarding our Returns & Exchanges Policy, please contact us through our website:
www.pure-ion.com